LastDodo site & app/De onmacht van de verkoper

This has already been mentioned, but I am starting to get fed up with it.

On another website where I was previously active I had 100% pos. feedbach with approximately 2,500 feedbacks over 10 years, from all parts of the world.

On Catawiki, where I have been active since 2011, things went well initially, but lately the buyers are usually not real members, they have not experienced the establishment, they do not have a (visible) collection, and certainly no shop, have no feeling for the way purchases on the internet work and usually less than 10 feedbacks. Besides, no buyer looks at the seller's feedback any more, unless it is 97% or less. Also, no buyer reads the shipping conditions that the Shop offers. For example, I have already received 2 neutrals in the last 2 weeks; One by a Dutchman who found the shipping costs to Belgium for 1 booklet too expensive, and he is right, but just let me cancel the sale. I am not liable for the Post.

Today another neutral from a small buyer who today received a request via Catawiki to provide feedback, but would not have received the comic yet. (Sent on 20/01 , the day I received the payment). This is possible, but nothing communication, just a neutral one.

In the meantime I am still politely waiting for 2 payments from mid-December that promise to pay, but very busy. And after that still anxiously waiting to see if you will get positive feedback ... I no longer think this is serious, and as a seller you are a slave who just has to nod.

By the way, I wonder if you sell an object of more than 75 EUR, so with input commission, and the buyer does not pay, what happens then. Have you lost that credit from your commission?

We join Jodieke!

Dit probleem met feedback is vaker naar voren gebracht, maar zodra je een serieuze vraag op het forum zet  verzandt dit direct al na 3 reacties.

Een feedbacksysteem moet een aanvulling zijn van je shop en een  graadmeter, naar mijn gevoel is dat doel niet bereikt.

Bij Catawiki hoeven we niet het voorbeeld van Ebay helemaal te kopieëren, maar we kunnen er wel iets van leren.

Ebay probeert te voorkomen dat het als wapen gebruikt wordt. Het is een tweerichtingssysteem, maar de verkoper kan geen negatieve feedback geven als de koper normaal betaald heeft en klachten heeft over levering of kwaliteit..

Als een koper  neutraal of negatief feedback wil geven, dan moet hij dat ook motiveren naar Ebay toe en daar wordt wel degelijk naar gekeken of dat terecht is.

Negatieve feedback blijft maar een beperkte tijd geldig, dus niet als bij Catawiki tot in lengte van dagen.

Verkopers op Ebay kunnen wel degelijk kijken naar de score van de kopers en besluiten of ze wel of niet willen leveren. Nu vind ik niet dat iemand die geen lid is van Catawiki niet zou mogen kopen op Catawiki, misschien is het wel nuttig om als er grapjurken zijn die maar bestellen en nooit verder meer reageren, om die uit te kunnen sluiten, maar dat terzijde.

Bij Ebay wordt je als koper of verkoper er constant aan herinnerd om feedback te geven en in de praktijk zal de het percentage gegeven feedback ver boven de 90 % zijn.

Bij Catawiki weet ik dat niet precies, maar van de bijna 700 verkopen is mijn score  ca 50 % en we kunnen veronderstellen dat iemand gauwer geneigd is om een negatieve of neutrale feedback te geven als er iets aan de hand is. Het percentage is dus dan extra nadelig

Er is voor een verkoper geen overzicht  van wie hij welke feedback heeft gekregen en ook weinig mogelijkheid om daar zelf werk van te maken.

Een paar dagen nadat de verkoper de status van de order veranderd heeft in ‘verzonden’ krijgt de koper eenmalig automatisch een verzoek om feedback te geven, daarna nooit meer.

Neutrale feedback wordt nog wel eens gegeven om te informeren waar de zending blijft  (Vooral uit het buitenland is het wel langer dan 3 dagen onderweg)

Verder is het mogelijk dat als een koper iets annuleert, de verkoper de orderstatus moet veranderen en dat de koper dan toch de  kans krijgt om een verkeerde feedback te geven.

Als verkoper heb je hier geen enkele mogelijkheid om je hier tegen te verweren. Er is geen klachtencommissie of iets dergelijks.

Dit is al eerder opgeworpen en de reacties zijn dan zeer lauw of slaan nergens op en Catawiki reageert niet. Het feedback systeem heeft weinig waarde zoals het nu functioneert.

This problem with feedback has been brought up before, but as soon as you post a serious question on the forum, it immediately gets bogged down after 3 responses.

A feedback system should be an addition to your shop and an indicator, in my opinion that goal has not been achieved.

At Catawiki we don't have to completely copy the example of Ebay, but we can learn something from it.

Ebay is trying to prevent it from being used as a weapon. It's a two-way system, but the seller can't leave a negative feedback if the buyer paid normally and has any complaints about delivery or quality.

If a buyer wants to give neutral or negative feedback, he must also motivate this to Ebay and it will be examined whether this is justified.

Negative feedback is only valid for a limited time, so not as with Catawiki for the length of days.

Sellers on Ebay can indeed look at the score of the buyers and decide whether or not they want to deliver. Now I do not think that someone who is not a member of Catawiki should not be allowed to buy on Catawiki, perhaps it is useful if there are jokers who just order and never respond again, to be able to exclude them, but that aside.

At Ebay you as a buyer or seller are constantly reminded to give feedback and in practice the percentage of feedback given will be well above 90%.

At Catawiki I don't know exactly, but of the almost 700 sales my score is about 50% and we can assume that someone is more inclined to give negative or neutral feedback if something is wrong. The percentage is therefore extra disadvantageous

For a seller there is no overview of who has received which feedback and also little opportunity to work on it himself.

A few days after the seller has changed the status of the order to 'shipped', the buyer will automatically receive a one-time request for feedback, and then never again.

Neutral feedback is sometimes given to inquire where the shipment is (especially from abroad it takes longer than 3 days to arrive)

Furthermore, if a buyer cancels something, the seller may have to change the order status and the buyer will still have the chance to leave a wrong feedback.

As a seller you have no possibility to defend yourself against this. There is no complaints committee or anything like that.

This has been raised before and the responses are then very lukewarm or make no sense and Catawiki does not respond. The feedback system has little value as it functions now.

Elastokees@

Very well put the nail on the head

and moreover you get as a good seller at ebay extra protection with the star system

this is regularly checked by ebay and if a buyer is clearly not awarded points with the stars, they will be removed by ebay and they will be notified.

there are a maximum of 5 stars, namely for the time of sending, the contact between buyer and seller, the costs of the packaging and postage (at Porto, by the way, there is often a maximum if you exaggerate you cannot load the Item), and it is article as described.

Negative feedback is only valid for a limited time, so not as with Catawiki until the length of days

the negative feedback remains for a year, after which your feedback is set to 100% again, the text remains, however, just like the red dot but is then a year old more really relevant

totally agree Elastokees!

A lot could be solved if the system at Catawiki is such that if you want to give neutral or negative feedback, you are obliged (or at least that it is stated in the feedback) that you must first contact the seller to explain the problem.

I am always willing to come to a compromise that is acceptable to both parties, but if you don't get that chance ...

Buyer must type a motivation in the box , but you are nothing with that.

Unfortunately, I have already noticed a few times that Catawiki reacts quite casually to problems and even claims that it is the seller's problem. very unfortunate.

Please indicate specifically where you notice this, so I can look at it.

Hello Arco

You have responded to that yourself!

I do not believe that with this topic it has "the impotence of the seller" so I will respond through another forum thread.

Don't want to be the reason for straying from the real problem raised by Jodieke

Here is a reaction from a buyer (relatively small collector, prefer to call it specialist ...) my collection is not visible, and not to call buyers real members like Jodieke does is going too far for me. I am a buyer who does look at the feedback and then also the answers of the seller that he or she gives to a neutral or negative feedback ...

@Henk327

Don't globalize, huh. I have buyers (including small ones) who do discuss problems with a purchased object. I see you've been on Catawiki for 3 years anyway, so you also know the customs. By "no real members" I mean people who are new members, or who are actually not members yet. Then you get the message "emand who is not yet a member of Catawiki" or something.

@Henk327

Your reaction does not change the problem I raise, namely the impotence of the seller.

There are really bats among qa buyers, usually they just read badly or are lax with emailing back, but most of them pay nicely

feedback gives about 2/3 I think is fine

may be more

You have batons everywhere, including at sellers.

is completely correct arco therefore I often order from the same

I think it's very exaggerated all this, to ask for a feedback from the buyer.

You don't, I get 90% percent feedback on my sales, and they are just positive without ask that, and if I don't get some, it's usually because they might not be able to provide it because CW sometimes blocks it for a few days or people don't know or just don't want to.

Likewise I don't worry if there is no payment, I just leave everything or pack it up for at least 2 months.

I also always remain friendly as a seller in my emails, customer is king anyway.

And honesty is a must, don't sell rubbish.

Then life and your customers will smile, and especially not complain about Thumbs up.

it is too unimportant to worry about that. be positive in your life, and everything will come to you and the doors will open.

I see a very good seller, given the many outspoken positive feedback, who is frustrated by 2 in his view undeserved neutrals.

Perhaps understandable but completely unimportant. It is precisely because of the aggressive response to the feedback that they weigh heavily.

Jodieke's reactions do indeed paint the image of a saleswoman who goes wild at the slightest criticism. Although I can understand the frustration in principle, I would rather choose a seller who is a bit more relaxed about it.

I completed some series sometime in 2014, so I bought and of the dozens of orders, too many were not right. Quality not described and often the poor way of packaging. I only gave 1 negative feedback (seller blaming an innocent mailman) and did not return items or ask for a discount, but did post proper notes in the feedback after email exchange with sellers. The necessity of the system itself becomes clear.

When selling, I have found that there are very few buyers who abuse the feedback that happens, but Jodieke agrees that a few can disrupt your shop . In those cases where it was clear that there was abuse and disparaging texts, Catawiki assisted in 2 feedbacks. Sometimes I see some buyers with a given feedback history with countless negative and neutral feedbacks and positive ones with texts that the seller was not willing or willing to give an extra discount afterwards. If you are always disappointed as a regular buyer, why are you still buying on Catawiki ??? It then looks like a game to criticize every shipment with the impending feedback happening in the back of your mind and get euros back in no time?

Unfortunately, no system can prevent it. Buyers look at my feedback history, with orders I now also look at feedback given. If I encounter clear aggression, I have the right not to do business. After all, in my shop description I have put "selling in a pleasant way".

Perhaps Catawiki can improve the feedback system, I would not know how.

This discussion is not all about negative feedback, but there are a few flaws in the system.

The fact that feedback can only be given by buyers is something I can tolerate, although it would be helpful could be to also have an opportunity as a seller.

It should also not be mandatory to give feedback, because that is counterproductive.

However, it must be the case that with negative feedback there must be a possibility that a third party (Catawiki) can act as an arbitrator if the seller can demonstrate that this is incorrect. And it should never be the case that a buyer who for whatever reason can cancel the order and then give negative feedback.

Someone that has provided negative or neutral feedback is also rarely willing to change it in the allotted period, regardless of the seller's defense.

Most sellers will make every effort to resolve the buyer's complaints. by replacement, discount or refund, but sometimes even that doesn't work.

Of course, it is not often misused, but there is very little that can be done by the seller when it does and nothing is left anywhere where he can knock on.

The problem of a seller can be that he feels alone and is not taken seriously anywhere.

There are always comments on the forum that it it is not too bad, but that is not the point, the system is not complete, there must be a reporting point that can independently hear all parties.

My wording was indeed exaggerated - for which I apologize - but that is mainly due to my illness.

What I actually mean is nicely worded above by "elastokees"

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It has been introduced and now we just have to wait for the voters