LastDodo site & app/shop onbetaalde bestellingen

Have already done a bit of searching, but cannot find the answers to the following questions:

What to do if someone does not pay after a second reminder?

Is there a place where we can file a complaint?

Is there a place where we can bring those people who do not pay, so that they no longer have access to Catawiki?

How long should one wait for non-payment to put the articles back in the shop?

Unfortunately I have to conclude that at Catawiki it is increasingly common that ordered items are not paid for ......

I keep a period of 2 weeks and then just put them back

There is no black list. I don't think it makes sense either, because you can just open an account under a different name.

However, one could disable someone via their IP address.

Sometimes it is a small person who orders without the consent of his parents, sometimes also a joker? Do I have to order a book from everyone at Catawiki tomorrow on 01/04 as April Fish ???

Why can't you, as a seller, enter an evaluation of your buyer?

Now only a buyer can do this.

That would also help, I think.

@ PJW9779
Perhaps a suggestion to give the 2nd bidder the opportunity to honor the bid?

We never do this, our auction is not a marketplace where you can negotiate. The conditions are crystal clear: All bids are legally valid. The seller must deliver and the highest bidder must pay, regardless of the amount of the bid.

And what do we do with sellers who do not deliver after payment?

Conditions for this are also crystal clear. See article 4.9 of Catawiki's terms of use:
If, for whatever reason, the seller does not fulfill his delivery obligation as described in the previous paragraph, the seller is liable for all damage and costs caused as a result, which in any case amount to an amount equal to the buyers lost by Catawiki and seller's commission plus an amount equal to 50% of the winning bid.

In onze shop zijn er de laatste tijd enkele bestellingen van strips geplaatst waarop men geen reactie meer gaf, of, na herinnering, de bestelling toch wilde annuleren.

Gezien de forumberichten weten we dat dit wel vaker voorkomt (ook verkopers die niet op een bestelling reageren) maar onbetaalde bestellingen zonder reactie of geannuleerde bestellingen geven ons te denken. Waarom iets bestellen en daarna niets meer van je laten horen of pas na herinnering iets annuleren? Het kan zijn dat iemand voor langere tijd afwezig is maar dan bestel je toch gewoon nog niet? Wel zo beleefd om iets van zich te laten horen ook al is er spijt van een gedane bestelling.  

Ons viel echter op dat het bij het deze bestellingen ging om strips die op dat moment toevallig ook bij een lopende veiling werden aangeboden of die, na de bestelling, door anderen tegen een gelijke of net iets hogere prijs te koop werden gezet. Met het plaatsen van die bestellingen zijn die artikelen uit onze shop verwijderd en daarmee uit beeld voor anderen verdwenen en bleven er hoger geprijsde exemplaren bij andere shops te koop staan.

Hierover nadenkend rijst bij ons het VERMOEDEN dat de loze bestellingen een trucje kan zijn geweest zijn om de potentiele veilingopbrengst van een veilingkavel op te drijven, of om een zelfde artikel te verkopen tegen onze (lage) of iets hogere prijs. Maar het kan ook zijn dat iemand heel graag de artikelen van het veilingkavel wilde hebben en 'voor de zekerheid'  diezelfde artikelen in onze shop heeft besteld om die pas af te nemen wanneer de prijs van het veilingkavel hoger uitkomt dan onze shopprijs.

Mogelijk trachten individuen op deze manier concurrentie weg te spelen om daarmee een veilingprijs op te drijven, zelf iets tegen onze gunstige prijs te verkopen of iets te kunnen kopen tegen de laagste prijs. (via de veiling OF via de shop).  

Maar zoals aangegeven is dit enkel een vermoeden en hebben we geen idee of, en hoe vaak loze bestellingen ook bij andere shops voorkomen.

Wij zijn daarom benieuwd of andere shophouders de laatste tijd ook te maken hebben gehad met (een eventuele toename van) onbetaalde / geannuleerde bestellingen van artikelen die toevallig ook op veilingen of, na bestelling, door andere shops werden aangeboden. Misschien een tip om daar eens op te gaan letten.

Zoals eerder door anderen voorgesteld zou het goed zijn als verkopers feedback kunnen geven over de kopers. Dat zou de kopers kunnen motiveren om in ieder geval even te reageren en loze bestellingen tegen kunnen gaan. 

In our shop, a few orders of comics have recently been placed to which no response was given, or, after a reminder, the order was still wanted to be cancelled.

From the forum posts, we know that this happens quite often (including sellers who do not respond to an order), but unpaid orders without a response or canceled orders give us something to think about. Why order something and then not hear from you again or only cancel something after a reminder? It may be that someone is absent for a longer period of time, but then you just don't order yet? It is so polite to say something even if there is regret about an order that has been made.

We noticed, however, that these orders concerned strips that happened to be offered at a current auction at that time or that, after the order was placed, were put up for sale by others at an equal or slightly higher price. When those orders were placed, those items were removed from our shop and thus disappeared from view for others, and higher-priced items remained for sale at other shops.

Thinking about this, we suspect that the empty orders may have been a trick to increase the potential auction revenue of an auction lot, or to sell the same item at our (low) or slightly higher price. But it is also possible that someone really wanted to have the items from the auction lot and 'just to be on the safe side' ordered the same items in our shop, only to purchase them when the price of the auction lot exceeds our shop price.

Possibly individuals try to eliminate competition in this way in order to drive up an auction price, to sell something themselves at our favorable price or to be able to buy something at the lowest price. (via the auction OR via the shop).

But as indicated, this is only a guess and we have no idea if and how often empty orders also occur at other shops.

We are therefore curious whether other shop owners have also had to deal with (a possible increase in) unpaid / canceled orders of items that happened to be offered at auctions or, after ordering, by other shops. Maybe a tip to keep an eye out for that.

As previously suggested by others, it would be good if sellers could provide feedback about the buyers. That could motivate the buyers to at least respond briefly and prevent empty orders.

Hoi allemaal.

Grappig dat je deze topic aanhaalt Trigopolis.

Ikzelf ben maar een kleine verkoper die 53x op rij iets verkocht heeft zonder problemen.

Nu toevallig 2x achter elkaar een order gehad waarbij men niet meer gereageerd heeft, ook niet na een aantal herrinneringen aan de kopers.

Zeker bij de laatste koper heb/had ik mijn twijfels over de beweegredenen van het niet meer reageren op mijn mails daar de strips redelijk specifiek waren en regelmatig op de veilingsite worden aangeboden.

Ook ben ik redelijk vaak het goedkoopst aangaande prijs van een strip op catawiki.

Nu maak ik er, 'gelukkig', geen halszaak van maar hou deze kopers wel in de gaten en zet de strips gewoon weer in mijn shop.

Hi everybody.

Funny that you bring up this topic Trigopolis.

I myself am just a small seller who has sold something 53 times in a row without any problems.

Now coincidentally had an order twice in a row where no one has responded, even after a number of reminders to the buyers.

Especially with the last buyer, I have/had my doubts about the reasons for no longer responding to my emails, since the comics were fairly specific and are regularly offered on the auction site.

I am also fairly often the cheapest in terms of price of a comic on Catawiki.

Now, 'luckily', I don't make a big deal of it, but keep an eye on these buyers and just put the comics back in my shop.

@Matje

Thank you for your response.

Fortunately, we don't make it a priority, but those possible fake or security orders do create unnecessary extra work. Think of preparing the invoice, looking up / checking albums, monitoring receipt of payment, sending reminder (s), updating orders, etc. and the ordered items are therefore out of circulation for a while.

Of course we want / have to do everything too. handle it carefully so as not to kick sincere buyers in the shins. After all, there may always be a good reason that there is no response or payment.

You hit the nail on the head stating that you may have doubts about the reasons for not responding. We can never really prove it. We also keep an eye on these unresponsive buyers and a feedback system about buyers would be extremely welcome in such cases.

But it is quite an annoying thought if you want an extra cent in this way quickly. earn on the back of others. But yes, when it comes to money, people always get very creative, either in a positive or in this case negative sense.

In any case, we are happy that we are not the only ones with our suspicions. Perhaps there will be reactions from other shop owners so that a better picture is created about the empty orders.

Greetings,

Trigopolis

What could also be the reason is the fact that CW's invoice is too business-like.

"Dear (Name) We hereby send the invoice." "" "

A little friendlier wouldn't hurt.

Dear (Name), thank you very much for your order, see enclosed invoice for bank details.

@aartinge

Ook jij bedankt voor je reactie en inbreng van deze nieuwe invalshoek. Bij onze facturen houden wij weldeglijk al rekening met een vriendelijke toonsetting zoals "Beste + naam", "Hartelijk dank voor je/uw bestelling bij "shopnaam" en "Als er nog vragen of onduidelijkheden zijn dan kunt u / kun je altijd even contact met ons opnemen".. 

Daar wij altijd veel aandacht geven aan een vriendelijke toonsetting denken wij dat het bij onze gevallen van niet meer reageren niet ligt aan (te) zakelijk opgestelde facturen.

Daar komt bij dat bestellers normaliter altijd wel even aangaven dat een bestelling niet door hoeft/kan gaan. Maar de laatste tijd toch die gevallen van niet reageren van artikelen die toevallig op de veiling of door andere shops werden aangeboden..

Nogmaals zeer bedankt voor je inbreng en we blijven aandacht geven aan vriendelijke facturen..

Groetjes,

Trigopolis

@aartinge

Thank you also for your response and input of this new angle. With our invoices we do take into account a friendly tone setting such as "Dear + name", "Thank you for your / your order at "shop name" and "If there are any questions or ambiguities, you can always contact record us"..

Since we always pay a lot of attention to a friendly tone setting, we think that our cases of no longer responding are not due to (too) business-like invoices.

In addition, orderers normally always indicate that an order does not have to / cannot go through. But lately those cases of non-response of items that happened to be offered at auction or by other shops..

Thanks again for your input and we will continue to pay attention to friendly invoices.

Greetings,

Trigopolis

Perhaps it would also be more convenient to alert customers who do not pay or respond that they are on a list of unreliable customers, or that mail is sent from CW with the message that there is one last chance is offered to respond to the purchase, and if not that further orders will no longer be processed.

I have learned over the years that it is advisable to first charge the customer before you will be busy looking for the items together.

Hier worden tot nu toe de kavels wel netjes betaald, maar ik ben wel geen beroepsmatige verkoper. Of je beroepsmatig verkoopt of niet, het zou niet mogen uitmaken.

Keurig betalen doen ze wel, maar  kunnen ook wel vervelend doen. Ondanks ik bij sommige kavels vermeld dat alles via Kiala wordt verstuurd, ging een klant op zijn achterste poten staan en eiste van me dat het kavel bij haar thuis werd afgeleverd, wat bij Kiala niet meer als particulier mogelijk is. Het zijn juist die vervelende kopers, die bij een degelijk en verzorgde verpakking en een verzending "op hun maat" geen waardering kunnen geven.

Vandaag constateerde ik dat ik de koper niet erg slim was. Mijn kavel werd aangetekend verzonden via het Belgisch Staatsbedrijf. Het kavel wordt terug verzonden naar me tthuis omdat het adres niet bekend was. De koper zijn straatnaam werd in het Catawikiformulier verkeerd vermeld. De lange straatnaam werd zonder hoofdletters EN aan elkaar geschreven op het formulier vermeld. De eerste hoofdletter heb ik wel toegevoegd, maar de straatnaam bestond uit twee delen, wat de koper of Catawiki niet hadden vermeld. Bijgevolg wordt de straatnaam niet herkend bij de automatische sorteermachines of was er een NL postbode, die een beetje onwillig was bij het sorteren van de moeilijke postpakketten.

Ligt hier de fout bij Catawiki of bij de koper?

Bij Catawiki worden eveneens de mailadressen gedeeltelijk geblindeerd. Enkele weken zag ik een mailadres met "VIJLING" i.p.v. "veiling" in de plaats. Deze laatste moet toch wel een flater zijn geweest van het administratief personeel.

Uiteindelijk nog een raad voor de verkopers: controleer de adressen via een routeplanner.

So far, the lots have been paid properly here, but I am not a professional seller. Whether you sell professionally or not, it shouldn't matter.

They do pay nicely, but they can also be annoying. Despite some lots stating that everything will be sent via Kiala, a customer stepped on its hind legs and demanded that the lot be delivered to her home, which is no longer possible at Kiala as a private individual. It is precisely those annoying buyers who cannot appreciate proper and neat packaging and shipping "tailored to their size".

Today I found that I the buyer was not very smart. My lot was sent by registered mail via the Belgian State Company. The lot will be sent back to my home because the address was not known. The buyer's street name was incorrectly stated in the Catawiki form. The long street name was written without capitals AND written together on the form. I did add the first capital letter, but the street name consisted of two parts, which the buyer or Catawiki had not mentioned. As a result, the street name is not recognized by the automatic sorting machines or there was a Dutch postman who was a bit unwilling to sort the difficult postal packages.

Is the fault here with Catawiki or with the buyer?

At Catawiki, the email addresses are also partially blinded. A few weeks I saw an email address with "VIJLING" instead of "auction". The latter must have been a blunder from the administrative staff.

Finally, a piece of advice for the sellers: check the addresses via a route planner.

Dutch addresses are mainly found via zip code + house number, in the extreme case you could also omit the street name

I have noticed before that CW tries to translate Dutch text. There is a speech bubble with this text translated from French and then with yes / no if you want to see the original text. The original text was therefore Dutch.

The beauty is that the translation is not correct. Like in another thread where it was about comic envelopes, where the word discount was translated into American Express ..........

And that translation machine is everywhere, it looks like that. word filing also come from.

@ world2014 the buyer creates his / her own data, including his / her address.

@Aartinge

Perhaps it would also be more convenient to inform customers who do not pay or respond that they are on a list of unreliable customers, or that CW email will be sent with the notification that there is one last chance to respond to the purchase, and if not that further orders will no longer be processed.

To get those people on a blacklist does not seem like such a good idea to me. There may always have been special circumstances that prevented someone from paying or responding. Think of sudden hospitalization or even worse death. I think it would be better if feedback could be given about the buyer where you can indicate that that person has not paid and has not responded. It is then purely a factual representation. If that person has received such feedback more often, sellers know that they may be dealing with a fake orderer.

@Aartinge

I have learned myself over the years , that it is advisable to let the customer pay first before you start looking for the items together.

Sounds good, but we first want to make sure that an ordered item is really available and in the advertised condition before we forward an invoice to the purchaser. After all, it is not nice to have to inform a customer afterwards, after payment, that an item turns out to be out of stock or damaged.

@World2014

Until now the lots are paid properly, but I am not a professional seller. Whether you sell professionally or not, it shouldn't matter, they do pay properly, but can also be annoying.

Thank you for your communication regarding payment of orders. And buyers can be very tricky indeed at times. We know from experience that sometimes a wrong or even an old address is indicated when ordering. Could be due to a typo, but also because, for example, after moving house, people forgot to change the new address in their Catawiki profile. We have already experienced this several times. That is why we always check the correctness of a specified address via google maps and confirm in the invoice to which address the order will be sent. The purchaser can then respond to this ..

In my earlier post I wrote:

I think it would be better if feedback about the buyer could be given, indicating that that person has not paid and has not responded . It is then purely a factual representation. If that person has received such feedback more often, sellers know that they may be dealing with a fake orderer.

In 2010 there was a very extensive topic on the forum Feedback system live! about the introduction of the feedback system. There, Rene gave the following answer on 20-10-2010 at 20:52:42 to Puurveen's question whether sellers may also give feedback:

Hi Puurveen,

"Assume the seller is also allowed to provide feedback"

As we wrote above:

We have consciously chosen not to let sellers also give a feedback assessment of the buyer. In practice (eBay) this often leads to blackmail: "Be careful, if you give me negative feedback, I will also give you negative feedback." It has been the case for some time now that sellers, when they set the status of an order to "Canceled", can indicate that a buyer does not respond after the order. We are now also entering that we will actively compare those notifications and repeatedly shut down unresponsive buyers.

I now know why Catawiki has chosen not to allow sellers to provide feedback about buyers. And if all goes well, those reports of unresponsive buyers will be actively compared by Catawiki and the accounts of repeatedly unresponsive buyers can (will) be closed.

If Catawiki actually carries out this comparison, then that is what I think. is fine enough. This week we added another one to our list of unresponsive buyers. Still annoying, especially since we don't know if there is a good reason for not responding or if we are dealing with a prankster or possible price / offer manipulator.

Greetings, Trigopolis

or possible price / offer manipulator.

Have actually thought about it before; When someone has two accounts and there are only two sellers of an item (he and a third), he can order the item with his second account so that he is the sole seller with his first account for quite some time

@lordernie

Dat is inderdaad een mogelijke manier om aanbod en prijs te kunnen manipuleren. Maar om wat voor reden (terecht of kwaadwillend) of op welke manier dan ook, feit is dat er bestellingen worden gedaan waarop een koper niet reageert. En dat is echt irritant. 

Wat is jouw ervaring met niet reagerende bestellers?

Groetjes,

Trigopolis

@lordernie

That is indeed a possible way to manipulate supply and price. But for whatever reason (whether rightly or maliciously) or in any other way, the fact is that orders are made to which a buyer does not respond. And that's really annoying.

What is your experience with unresponsive orderers?

Greetings,

Trigopolis

Sedert verleden jaar ben ik een lijstje aan het bijhouden van mensen die niet reageren.

Er staan nu al 40 namen op waarvan 16 belgen, 11 nederlanders, 7 fransen en 6 anderen

% gewijs zijn de niet beneluxers het gevaarlijks, waarschijnlijk wegens hoge portkosten, met op kop de Fransen :-(

Since last year I've been keeping a list of people who don't respond.

There are already 40 names on it, of which 16 Belgians, 11 Dutch, 7 French and 6 others

% wise, the non beneluxers are the most dangerous, probably because of high postage costs, with the French at the top :-(

@lordernie

Thank you for this insight into the number of unresponsive buyers. Quite a large number that does not make you happy. Perhaps this problem is more extensive than people think.

In the shipping costs section of our shop, we clearly indicate what the shipping costs are for an order. With some articles also with the article itself. We therefore believe that we are not concerned with not responding because of "sudden" high shipping costs. These orderers knew that before they placed the order with us.

Maybe we would recommend a list of unresponsive orderers. Catawiki to check whether these are accounts with which empty orders have often been made, or perhaps switch to the possibility to let sellers also give feedback if empty orders nevertheless turn out to be a major problem.

Hopefully, Catawiki will indeed actively compare the reports of unresponsive buyers so that the real pranksters and malicious parties will eventually be bumped and their accounts will be closed.

Can someone from Catawiki confirm or compare the notifications from unresponsive buyers are actually executed?

To my knowledge, this ancient greyhound idea has never materialized. Probably because the costs of programming do not outweigh the burden for Catawiki. Can you indicate how Catawiki should do this in your opinion? How does Catawiki know that buyers do not respond, for example?