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  • 431 messages
  • October 09, 2013 22:05
October 09, 2013 22:05

@paulcoret
Watch out with cardboard letter post. These pass through the sorter at postnl and can cause unsightly damage. Best is always with parcel post for albums of value

You are right and with sending as a package you automatically also have a Track & amp; Trace code.

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  • 1,194 messages
  • October 10, 2013 09:57
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October 10, 2013 09:57

questions about the lot itself during or before the auction

that is all part of it

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  • 29 messages
  • October 12, 2013 23:18
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October 12, 2013 23:18

Those standard rates are all nice, but I sell a lot of hardcovers and they have to be well packaged. But the cheapest box is soon at 2.45, and I'm not even talking about the tape, air cushions.

And if you just have 20 lots, that adds up a lot, I'm already taking care of a lot myself.

And then if someone wins 2 lots from you and only has to pay 1 for shipping costs and the package has to go to Belgium, then I'm not very happy with it.

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  • 29 messages
  • October 12, 2013 23:49
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October 12, 2013 23:49

I would actually like an answer to the following;

I sell many heavy packages to Belgium of about 19.50 euros and 25 euros.

But it sometimes happens that someone has 2 lots with you, and then it is double, so for Belgium soon 40 euros or 50 euros, while the buyer only pays shipping costs once.

Is the system still correct that the buyer only pays the highest shipping costs ??? Because in this way the seller is saddled with much higher costs.

Find this very difficult, because a lot is sent to Belgium

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  • 431 messages
  • October 13, 2013 00:38
October 13, 2013 00:38

@ koetshuis0
Is the system still correct that the buyer only pays the highest shipping costs ??? Because that way the seller will be saddled with much higher costs.

The shipping costs certainly have our attention, especially the raised problem about shipping abroad. We are going to see if we can adjust the scheme in such a way that a reasonable compromise is possible.

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  • 29 messages
  • October 13, 2013 09:35
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October 13, 2013 09:35

Thank you Tammo

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  • 17 messages
  • October 13, 2013 11:29
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October 13, 2013 11:29

Hello,

Recently sold a package through the auction (painting).

Well packed in bubble wrap, filling material and sturdy cardboard box. Well taped with wide tape and printed address labels affixed.

Had charged quite a few packaging and shipping costs (BE -> NL) but came to the conclusion that these were slightly (14 €) too high.

Simply refund the overcharged amount to the buyer.

Might this ring a bell?

Greetings

Daniel

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  • 29 messages
  • October 13, 2013 11:31
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October 13, 2013 11:31

I think that's logical !!

But don't get your point !!

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  • 17 messages
  • October 13, 2013 11:45
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October 13, 2013 11:45

My point is: determine the shipping costs as accurately as possible, but with a safety margin, so that you will not be faced with surprises and afterwards pay back any excess.

In my case, the miscalculation comes for two reasons: 1) I am not very familiar with these costs because I have only just started offering at the auction; and 2) before shipping, after a tip from a friend, I found a cheaper shipping method that gave me at least as much security (tracking code etc ...) as the one I originally chose.

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  • 29 messages
  • October 13, 2013 11:50
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October 13, 2013 11:50

Oh, that's what you mean !!

Nowadays I weigh everything, and determine the correct shipping costs.

I now charge 1.50 to 2 euros for packaging material, and I think that is also right, because it is often even more expensive to package it properly.

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  • 703 messages
  • October 21, 2013 09:06
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October 21, 2013 09:06

The shipping costs within the Netherlands for auction lot 71 of Wednesday's comics auction are I assume a typo?

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  • 431 messages
  • October 21, 2013 09:40
October 21, 2013 09:40

@ 015steef500
The shipping costs within the Netherlands for auction lot 71 of the comic auction on Wednesday are I assume a typo?

That's right, the shipping costs for the Netherlands have been adjusted.
Thanks for the report.

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  • 2 messages
  • October 27, 2013 20:39
October 27, 2013 20:39

Do have some comments regarding the "shipping costs" boxes. I do not know whether the geographical zones for the Netherlands and Belgium are the same.

For example: package 5 kg.

1 (neighboring countries) From Belgium, the costs are the same for Germany, France ( why 2 boxes?), the Netherlands, but also for Great Britain and Luxembourg (which are in selected European countries). At G.B. So it says € 32.40 instead of € 16.20

2 (rest EU) Selected European countries. The same rate applies to the rest of the European Union (€ 32.40). Not for G.B. and Luxembourg.

3 (rest of Europe, Mediterranean region + USA). € 32.40.

4 (rest of the world). € 64.80. You also include the countries of "3".

For heavier parcels the costs are higher in 2, 3 and 4.

For regular shipments there is only a subdivision into Europe and the rest of the world, but usually a package is sent anyway.

The chances are small that you have to send something to one of the non-neighboring countries, but still, you have to fill in the boxes.

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  • Catalogue administrator
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  • November 25, 2013 21:17
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November 25, 2013 21:17

Subject to the exact weight (more or less than 2 kg.) after packaging, the shipping costs outside the Netherlands may be lower. These costs will be refunded if applicable.

And then add 23 euros for shipping costs everywhere.

This mention at an auction is otherwise not very correct.

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  • 1,194 messages
  • November 25, 2013 22:45
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November 25, 2013 22:45

time for a scale ...

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  • 1,110 messages
  • January 21, 2014 11:39
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January 21, 2014 11:39

This week there is another one

3 Comic books Europe 62.00 € World 124 €

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  • 11 messages
  • April 11, 2015 18:18
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April 11, 2015 18:18

I don't know if this is the right place to ask, but I don't want to start a new topic for this right away. Some questions about registered mail.

It has been almost mandatory for a while now to send by registered mail, but what does this mean with regard to parcels?

This is not always possible, especially abroad. and with recorded messages I sometimes have it that the parcel comes back because no one is home. Who is responsible and can I demand that the customer pay shipping costs again?

Parcel services do have track & amp; trace but not always registered, so I can no longer use it?

We are talking about pieces of 500-1000 euros and that is important, of 2 registered shipments, 1 has returned due to not present but the normal track & amp; trace parcels always arrive. However, I want to play it safe with the expensive pieces.

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  • Catalogue manager
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  • April 11, 2015 18:31
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April 11, 2015 18:31

You might be better off emailing your question to Catawiki, because whatever answer we give here is not legally okay and certainly not reliable.

I already found this one for you, Peter. Entering 'Shipping costs' at Customer Service was enough:

  • I have to send a lot a second time. Who pays for the shipping costs?

    The buyer must bear the shipping costs for the second delivery. You can contact the buyer to make an appointment about this. The buyer's e-mail address can be found in the payment confirmation you received from us by e-mail and on 'My Catawiki'

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  • 11 messages
  • April 12, 2015 09:35
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April 12, 2015 09:35

Thanks for the info, I can indeed ask directly or an auctioneer.

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  • 15 messages
  • September 25, 2022 13:29
September 25, 2022 13:29
[moderator - complaints about shipping costs on other websites, should also be sent to those websites.
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Morits
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  • September 25, 2022 13:57
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September 25, 2022 13:57
stripsplezier
Sorry, but what are you talking about? Nice and clear. LD is not an auction site
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  • September 25, 2022 14:10
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September 25, 2022 14:10
Nice to read this back.
Well no. This is a ten year old discussion, which has no relevance to this forum anymore.

Rene Collectioneur
Maybe it's a good idea to automatically block threads that are more than a few years old for new comments?!
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  • Catalogue administrator
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  • September 25, 2022 14:22
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September 25, 2022 14:22
WTF is Catawiki?? :)
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Rene
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  • LastDodo Team
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  • September 25, 2022 15:12
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September 25, 2022 15:12
Maybe it's a good idea to automatically block threads that are more than a few years old for new comments?!

Well, in itself it's not a big deal if someone wants to respond to an old thread, right? It can also be relevant, if an old, solved problem with the site occurs again or something.
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  • Catalogue administrator
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  • September 25, 2022 16:36
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September 25, 2022 16:36
Personally, I'd rather see someone open a new discussion. Also on relevant topics.
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