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  • LastDodo Team
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  • July 05, 2010 23:39
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July 05, 2010 23:39
Since we occasionally receive complaints about the way some sellers offer their goods in shops on Catawiki, we have established a set of rules for sellers. We will maintain this firmly. If a seller does not comply with this after a reminder, we will remove the shop in question. This is how we keep the quality of Catawiki high and all users benefit from this.
See the shop rules 
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  • Catalogue manager
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  • July 06, 2010 00:56
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July 06, 2010 00:56

Maybe the selling party may also make some demands? (;-)
For example, that the first e-mail from the potential buyer contains all relevant address information on which to base the shipping costs. That in turn creates trust in the other direction and saves emailing back and forth. This information is still not required by Catawiki, is it? Idea?

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Rene
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  • LastDodo Team
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  • July 06, 2010 09:12
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July 06, 2010 09:12

Good point. Was already on our list but unfortunately not got around to it yet. We give it higher priority.

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  • Catalogue administrator
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  • July 06, 2010 18:30
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July 06, 2010 18:30

And maybe for delivery time: “with a maximum term of 30 days after payment”. Makes sense on the one hand, but still.

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  • 16 messages
  • July 07, 2010 00:52
July 07, 2010 00:52

I am very happy with these conditions. I already meet it myself. Regarding “seller's requirements”
I have had two books in reservation for a month now for a buyer who is no longer responding.
I have a book in reservation from a buyer who has provided an incorrect e-mail address and an incorrect telephone number.
I do argue for something that has been asked for before. A direct replay address in the order status to reply directly to a customer. And the possibility that customers will receive an automatic answer when placing an order, for example when you are on vacation.
I think the delivery time of 30 days after payment is very long. I will send everything within 48 hours after payment. May be shorter if you like.
I also continue to argue for an overview of sold items with the selling price. (already stated in another forum)

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Rene
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July 07, 2010 10:06

And maybe for delivery time: “with a maximum term of 30 days after payment”. Makes sense on the one hand, but still.

Custom.

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Rene
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  • July 07, 2010 10:33
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July 07, 2010 10:33

@ Cle-Mens,

If a seller does not respond, you can also send me a message. Then I wake it up. Later you can also report this in his feedback.

We are working to improve message flow. Please be patient.

The delivery time of 30 days is an absolute maximum and is only relevant if a seller does not indicate in his shop that he delivers faster. Normally a seller will send it soon after receiving the payment.

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  • 66 messages
  • July 08, 2010 10:30
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July 08, 2010 10:30

Tribute to the Catawiki team.

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  • 78 messages
  • July 11, 2010 14:14
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July 11, 2010 14:14

You may be able to give the rules themselves "Sticky" status, such as for the newsletters. This way, these regulations are placed at the top of the forum and it always has the attention, especially towards new sellers.
If the regulations have been amended, everyone can find it immediately.

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  • 1,193 messages
  • July 12, 2010 14:35
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July 12, 2010 14:35

suggest sellers have their own terms and conditions
generally

So eg after 7 days the item will go on sale again
if not paid

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  • Catalogue administrator
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  • July 12, 2010 19:12
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July 12, 2010 19:12

Suggest sellers on Catawiki generally use Catawiki's terms and conditions of sale.
In particular: supplementing is allowed, but not deviating.

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  • 91 messages
  • July 12, 2010 20:09
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July 12, 2010 20:09

Can it also be added that anyone who offers comics for sale without having them is excluded? There may be collectors who offer an item cheaply without having it, in the hope that someone else will offer this item even cheaper, and thus be able to buy the item at a bargain price. A comment like “I no longer sell this item” (see a previous comment on the forum) will make you think.

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  • July 13, 2010 12:27
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July 13, 2010 12:27

@ pitske

it is conspiracy thinking
but there will always be such figures
by the way even off topic what about bulk deletion?

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  • Catalogue administrator
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  • January 15, 2011 22:58
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January 15, 2011 22:58

Can I join Pitske.

item offered for the price that was asked !!! item deleted.

new item created 50 times as expensive

but no responses to mail unfortunately! and that is very important to me, it seems clear to me.

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  • January 15, 2011 23:02
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January 15, 2011 23:02

maybe the original price was too obvious a mistake

I think there is a law for that

something in the trand a new mercedes for 5,000 is not possible

but I am not a lawyer

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  • Catalogue administrator
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  • January 15, 2011 23:39
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January 15, 2011 23:39

Even if that were the case, and anything is possible

Then there could have been a response to the email and I am angry about that.

In addition, what he has priced further in this section is, I think, quite a bit of price, so I can assume that the price originally asked was correct because the item and what was offered did not match 1 to 1, which was not originally shown.

In addition, the filling of the shops regularly leaves much to be desired. in my experience.

I can understand that scanning at a price of up to 10€ is not really worthwhile.

But most of it has been completed, some scans and a small explanation, the rest has already been done and will probably get even better in the future.

but look how big the offer is? maybe not reach yet! but you are part of the target group that also tries to correct the mistakes and (want to) make the case complete.

(disinterested) But as an enthusiast/collector.

And I think that a success for Catawiki mainly depends on accuracy.

(completeness, in accordance with what is shown/offered, and mutual respect between buyer and seller).

And that is an advantage for everyone.

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  • February 10, 2011 10:44
February 10, 2011 10:44

Dear Rene,

Nice regulation. But what about sellers who are actually an existing comic book store? I think that's a bit cheating.

In the case that same book costs the normal price and here on Catawiki the same book is sold twice or even more expensive.

In my view it is a bit double.

Gr Natasja

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  • February 10, 2011 12:48
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February 10, 2011 12:48

this message can be deleted

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  • February 21, 2011 09:09
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February 21, 2011 09:09

I just want to hook up on Natasja's message. I also notice that here on Catawiki, in my opinion, too high amounts are often charged for objects. Now it is of course the case that an object is worth what the madman offers for it, but when I see that some coins are offered for 80 - 100 euros while in that state they have a catalog value of 0.75 to 1.25. Then I get a bad feeling.

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  • March 22, 2011 14:18
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March 22, 2011 14:18

Primarily, everyone is free to ask what he or she wants. Furthermore, it seems logical to me that as a buyer you first orientate yourself on the market.

Catawiki is a very transparent system. Everyone can offer articles. If the current providers are too expensive, this will automatically attract new providers who are cheaper. And things that are offered very cheaply are sold quickly.

The market therefore forms itself.

The example you mention seems quite extreme to me, perhaps you can specifically name the objects. It is possible that the seller has misplaced a decimal. But if not, the chances of someone buying at these prices seem pretty slim to me.

Finally, things such as quality and authenticity play a major role in matters such as coins and stamps. With the stamps we try to keep out as much as possible inferior goods and to have a reliable quality offer. On other sites I often see things offered that are actually much too cheap, but often it concerns, for example, re-gummed stamps. But what do you want, a fake for 30 euros or a real one for 100 euros?

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  • Catalogue administrator
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June 04, 2011 00:28

Also with suggestions already indicated, there must be a possibility to declare items for sale that do not match.

now see LPs for sale only country has been changed, not serial number it has been made into a new item on the basis of that I can disapprove it, but it is more about the nonchalance attitude of sellers, point is that this seller still shows something but the majority just choose item, hey post for sale without displaying the truth

Get rid of the good ones and there are ! except

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  • Catalogue administrator
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  • June 04, 2011 11:49
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June 04, 2011 11:49

I recently rejected an object for sale, and it is no longer there. I did have it 'parked' by the way.

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  • Catalogue administrator
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June 04, 2011 19:06

When parking the item is just in catalog point is that many for sale are only filled in half.

And you should actually ask a lot of what is for sale, all the data is correct, also because the images are often missing.

There is a Sgt Pepper for sale as being first pressing to date, after all the asking, still cannot see an image that makes this plausible.

Also given the presumably ridiculous price, which is why my repeated questions about for sale scans places showing the characteristics.

And I still find it difficult to reject an item that is added, although a lot of rubbish is currently being added to CD / vinyl in my opinion.

but for sale more can be expected

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  • Catalogue administrator
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June 04, 2011 19:18

I got the idea that you were saying that an object for sale cannot be rejected. I say it is possible, only I had parked it first and rejected it there too.

About how certain things are filled in, well ..... my first entries weren't that good either;) And not everyone is an expert, but of course wants to sell. And I don't just reject it, unless it is already in CW. I try to adjust the rest as best I can.

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  • Catalogue administrator
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  • June 04, 2011 19:41
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June 04, 2011 19:41

An item for sale cannot be rejected if the original item has already been approved.

Only if a change is made to an existing item can you reject it.

the change.

but not the item for sale.

My main concern is that if you sell something, clearly post scans with information that can be checked

Please note that a seller also has better scans with his item than the scans of the item, then I often request that the original scans of the item be replaced.

then suddenly comes around the corner I have the Dutch and in the catalog it is the German consequence, there must be a new item.

now deviate a bit but for sale just clear scans and item must be 1 to 1 equal to the one for sale.

if not, reject the item for sale.

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