LastDodo site & app/Expiration Date Negative Feedback32 messages

Ask how long is an expiration date on a negative feedback?

that is usually stated on the bottom

Then it has an unlimited shelf life, so Lifelong because some sellers have a 1 negative more than 5 years ago and the seller is still being punished by CW, at another auction site it is 1 year in my opinion.

Now that the site has been revamped, the feedback rate is much clearer in the picture and Catawiki would be honored if they quickly corrected the shortcomings now. Shelf life is one of them.

Someone with a small number of reviews can at the auction now get handicapped by a false negative feedback.

True negative feedback should be cathartic, but if it is false in the seller's opinion, it can be quite frustrating and can have an influence on the sale.

There is an idea on the To-do list of the Sellers There must be a reporting point that can independently hear all parties involved. on deliveries and feedback and can also make a binding statement.

and the number of votes is now 22, more votes are welcome

good idea MITS ....

This committee ALSO keeps a close eye on the actions and decisions of the various (auxiliary or assistant) auctioneers and discusses errors PUBLICALLY.

But every beginning of INDEPENDENT (including input from AMATEUR-auctions)

is a very welcome initiative

For which Tribute

@Plumifrons

Using words in capital letters in the forum is considered shouting and is therefore inappropriate.

As forum moderators, we appreciate it if you take this into account.

Nice with apologies, I didn't know that.

Terechte  negatieve feedback moet louterend werken, maar als het naar het gevoel van de verkoper onterecht is, dan kan dit knap frustrerend zijn en kan van invloed zijn op de verkoop.

Heb al eens een negative feedback gekregen van iemand die iets besteld had, maar die niet betaalde en mij dan een negatieve feedback gaf omdat ik niets geleverd had.
Heb het geval gewoon voorgelegd aan Catawiki en ze hebben die negatieve verwijderd.

Genuinely negative feedback should be cathartic, but if the seller feels it's unfair, it can be quite frustrating and impact sales.

Have you ever received negative feedback from someone who ordered something, but did not pay and then gave me negative feedback because I had not delivered anything.
Just submitted the case to Catawiki and they removed that negative one.

But noticed something exceptional today:

Someone places an order on 08/02/2015 and has not paid yet.

To my surprise, I got his received a positive feedback on 15/02/2015

stating: Good fast handling

Good fast handling

Didn't you send him the stuff with such a nice feedback Ernie? :)

Will send him a nice blank cover for his effort :-)

PS and when can we use smileys here ???

Can click a mobile phone, so it should certainly be possible on the giant suver of

Catawiki (failed smiley lol)

You can refuse a sale, if you look at the feedback of the

buyer you will see that he / she gives a lot of negative feedbacks

Personally, I would be very reluctant to do so, but you can refuse it. Keep in mind that a "buyer" can even give (negative) feedback on a canceled order.

Apparently anyone can just give a negative feedback, whether delivery has been made or not.

This also happened to me, I had mentioned in my shop that between April 15th and April 29th holiday was in all languages, and that the shop would be open as usual.

a german ordered something on the 19th, and because i was on holiday i could therefore not respond, when i was back on the 1st of may I had a negative feedback from him, saying that I had not responded.

I thanked him for his impatience, and not reading the information that I had just stated, that I was on vacation .

I think this is an incorrect feedback, after all I normally deliver within a day, and it turns out that you are not even allowed to deliver to 10 days, and that I also took the trouble to make my holiday to mention.

@lodernie, what did you send your complaint after?

It was an Austrian, although that doesn't help you much either.

Did you put the notification about your holiday under "Shipping costs"? That is the only information that is shown with all individual items in your shop.

Catawiki recommends closing your shop during holidays.

normally to info@catawiki.nl

@Arco, I was planning that first, but then I thought, I can mention it with shipping costs and can I take all the info with CW login codes on vacation, but when I was on the plane, I turned out To forget that info, and I couldn't log in and respond.

On the other hand, I thought, people will wait, it's only 14 days. I also thought that a delivery time of 14 will be taken into account as normal.

Apparently this Austrian couldn't wait between April 16 and April 28, or have a look at the info from the shop.

on vacation or with data and handle things

or close shop on time

otherwise red feedback a year valid for a long time

otherwise red feedback is valid for a year, I think it was a long time

Agree, CW do something about it!

otherwise red feedback is valid for a year, I think it was a long time

ebay went for that years ago after a year the comment remains and also the red color, but the profile goes to 100%

baronselderie-5

If CW had a similar system to ebay then you already had a feedback score of 100% instead of 98% ± 2 years ago, many buyers look at that anyway.

Of course every seller wants to get rid of their negative feedback and the expiration date is quite an important point, but the problem is that the wrongly given negative feedback cannot be challenged.

That complain to the Catawiki's leadership has sometimes led (especially in the start-up phase) that feedbacks have been removed is not the right way. At the time, Rene was still approachable, since then a lot has changed at the company Catawiki

An objective independent reporting point must be established to assess a problem case with a binding judgment.

Feedback must improve quality. and keeps the sellers on their toes, but then abuse must also be prevented.

[removed by moderator. Please do not post any info about Catawiki staff.]

elastokees

If I wrongly get a negative feedback, I'll try first If that does not work with the buyer, then knock on the door of CW, if that does not work, then the feedback system with a shelf life of 1 year seems very reasonable to me, then your feedback is 100% again after 1 year and is rightly or wrongly done so out of the question.