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  • Catalogue administrator
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  • February 26, 2024 11:24
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February 26, 2024 11:24
When I enter a new item I get the following message (beer mats)
An error has occurred. Try again.
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  • Catalogue manager
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  • February 26, 2024 11:31
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February 26, 2024 11:31
cobaschouten-2011
Even now"?
I do see that there was a large bulk action going on at 11.22 am. Perhaps that caused a delay.
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  • Catalogue administrator
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  • February 26, 2024 11:35
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February 26, 2024 11:35
I still get the message
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Rene
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  • LastDodo Team
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  • February 26, 2024 11:41
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February 26, 2024 11:41
We're looking at it cobaschouten-2011
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  • Catalogue administrator
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  • February 26, 2024 16:42
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February 26, 2024 16:42
I see that another user can enter new items, but I still get that message.
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  • Catalogue manager
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  • February 26, 2024 17:22
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February 26, 2024 17:22
cobaschouten-2011
Are you perhaps using strange characters for the item you want to enter?
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  • Catalogue administrator
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  • February 26, 2024 17:34
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February 26, 2024 17:34
cobaschouten-2011
Maybe clearing the cache might help?
With Google Chrome:
1. It is best to log out of LD first.
2. Then press [Ctrl], [Shift] and [Del] (press simultaneously) to get a screen that allows you to delete the stored data.
3. It is best to uncheck 'Cookies and other site data' (at the basic level), otherwise you may lose certain login details for certain sites (usernames and passwords). I personally find that quite annoying.
4. execute ('Clear data' button)
5. Then log back in and see if it works again.
Sometimes something gets in the way. Clearing the cache sometimes solves it (not always unfortunately).

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  • Catalogue administrator
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  • February 26, 2024 17:42
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February 26, 2024 17:42
Solved there were strange characters.
Thank you
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